The Quartz Pointe Policies and Terms

Last updated:11/8/2024

1. Terms of Service

Welcome to The Quartz Pointe. By using our website and purchasing our products, you agree to the following terms and conditions. Please read these terms carefully.

  • General: This website is operated by The Quartz Pointe. Throughout the site, the terms "we," "us," and "our" refer to The Quartz Pointe. We offer this website, including all information, tools, and services available, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

  • Products and Services: We offer crystals, handcrafted items, and related products. Each item is unique and may vary in appearance from what is shown on the website. All products are subject to availability.

  • Pricing and Payment: Prices are subject to change without notice. Payments are securely processed through our payment processor.

  • Prohibited Uses: You may not use our products or site for any unlawful purposes. Transmitting malware or harmful code is strictly prohibited.

  • Limitation of Liability: The Quartz Pointe will not be liable for any damages arising from the use or inability to use our products or services.

  • Changes: We reserve the right to update these terms at any time.

2. Return Policy

We want you to be satisfied with your purchase. If you are not, here’s how we handle returns:

  • Returns Eligibility: Items can be returned within 10 days of delivery. Items must be unused and in original condition.

  • Proof of Purchase: A receipt or proof of purchase is required for returns.

  • Refunds: Approved returns will be refunded to your original payment method within 5-10 business days.

  • No Exchanges: We do not offer exchanges.

  • Non-Returnable Items: Gift cards and custom or personalized items are non-returnable.

  • Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective or there was an error on our part.

3. Shipping Policy

The Quartz Pointe strives to provide accurate shipping information:

  • Order Processing Time: Orders are processed within 2-5 business days. Orders are not shipped on weekends or holidays.

  • Shipping Rates and Delivery Estimates: Shipping fees are calculated at checkout, with estimated delivery times depending on your location and chosen shipping method.

  • Shipping Confirmation and Tracking: You will receive an email with tracking details once your order has shipped.

  • Damages and Lost Packages: We are not responsible for items lost or damaged during shipping. Please contact the carrier for claims.

  • Customs and Duties: Any international shipping duties or customs fees are the customer’s responsibility.

4. Privacy Policy

Your privacy is important to us. This section explains how we handle your personal information:

  • Information We Collect: We collect personal data such as name, contact details, payment information, and device information (IP address, browser type, etc.).

  • How We Use Your Information: To process orders, communicate with you, improve our services, and screen for potential risks.

  • Sharing Your Information: We may share data with service providers (e.g., payment processors) and comply with legal requirements.

  • Cookies: We use cookies to enhance user experience and analyze site traffic. You can manage cookie preferences through your browser settings.

  • Data Security: We use industry-standard measures to protect your data, but cannot guarantee absolute security.

  • Your Rights: Depending on your location, you may have rights to access, update, or delete your data.

  • Changes: We may update this policy as needed. The updated date will reflect changes.

Contact Information: For any questions about these policies, please contact us at:

  • Email: support@thequartzpointe.com